Markood Vendor Frequently Asked Questions

Find answers about managing orders, delivery, payments, returns, products, account verification, and operating your store on Markood.

When a customer places an order, you will receive a notification in your Markood Vendor Dashboard. Depending on your notification settings, Markood may also notify you by email, SMS, or push notification.

Still have questions?

Our Vendor Support team is here to help you.

Markood Vendor Frequently Asked Questions

How will I know when I receive a new order?

What should I do when I receive an order?

How quickly must I accept an order?

Can I reject a customer’s order?

Can I change an order after accepting it?

What if a product is out of stock after the customer orders it?

How do I update an order’s status?

Can I contact the customer directly?

Who delivers Markood orders?

How quickly must I prepare an order?

How do I tell the driver that an order is ready?

What happens when the Markood driver arrives?

Who is responsible before the order is collected?

What packaging must I use?

What about large or heavy products?

Can I use my own delivery service?

What if a delivery is delayed?

What is proof of delivery?

How do customers pay for Markood orders?

When will I receive payment for an order?

How are Markood fees calculated?

Where can I see my sales and earnings?

How will I receive my payouts?

Why is my payout pending?

Can a customer pay me directly?

Who is responsible for taxes and accounting?

Who decides whether a return is accepted?

How will I know when a customer requests a return?

What should I do when I receive a return request?

Can I refuse a return because the package was opened?

Can I offer a 30-day return period?

Which products may be excluded from change-of-mind returns?

What if I sent a damaged or incorrect product?

When is the customer refunded?

Who pays the return delivery cost?

What if I disagree with a return request?

How do I add a product to Markood?

What product information is required?

What images can I upload?

Can I sell used or refurbished products?

Can I sell counterfeit or copied products?

Who sets the product price?

Can I show a discounted price?

How do I update my stock?

What happens if my product information is misleading?

Are some products prohibited?

How do I create a Markood vendor account?

What documents are required?

How long does verification take?

Why was my application returned or rejected?

How do I update my business information?

How do I change my password?

Can employees access my vendor account?

How do I protect my vendor account?

Can Markood suspend a vendor account?

Who can become a Markood vendor?

Which Swedish business types can apply?

Must my business be registered in Sweden?

Do I need F-tax approval?

Do I need to be registered for VAT?

Do I need a physical shop?

Can a private individual sell on Markood without a business?

Does Markood guarantee approval?

I have not registered a business yet. Can Markood help me?

Can a foreign company apply?

How much does it cost to sell on Markood?

How do I contact Markood Vendor Support?

Where can I read Markood’s vendor policies?

Can Markood help me set up my store?

Can Markood help me register a business in Sweden?

Who is responsible for complying with Swedish law?

Can I sell through another marketplace as well?

Can I advertise my own website to Markood customers?

How can I improve my store’s performance?

Can I temporarily close my Markood store?

How do I permanently close my vendor account?

Still have questions?